REFUNDS & RETURNS
REFUND & RETURN POLICY
Welcome to our refund and return policy section. Here, we aim to provide clear and concise information about our shipping methods, packaging, and associated costs. Our goal is to ensure transparency, build trust, and maintain customer loyalty.
At EM Felling, we prioritize communicating openly with our customers. Feel free to reach out to us for any further details or clarifications about our refund and return policy.
Refund and Return Policy
At EM Felling, we understand the importance of customer satisfaction. However, we have implemented a NO refund/return policy for our products currently. We do hope to change this as we grow.
Refund: All sales are final. There are no refunds. Please read the 24 hour window refund below…
Return: There are no returns of products or services. Please read the 24 hour window refund below…
24 hour Refund Window: We offer a 24 hour window for our products/services. This means that you have 24 hours from the date/time of purchase to initiate communication on a mistake purchase.
There are no returns on Mild Ported Chainsaws or any porting service. All sales are final.
Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding this policy, please don't hesitate to reach out to us. We want to ensure that you have a positive experience with EM Felling.
Thank you for choosing us.
We appreciate your business and look forward to serving you again in the future.